FAQ (Frequently asked questions)

Easy and quick reply

Answers to frequently asked questions are found on this page. If your question is not among them, please contact our Helpdesk Aftersales. If you have any remarks or suggestions for our frequently asked questions section, please let us know via the contact form.

The Nooteboom Helpdesk is manned by a team of experienced staff with expert knowledge of Nooteboom vehicles and their practical use. You can call on the Helpdesk for advice on loading, operating instructions, exemptions, permits and remedies in the event of damage or malfunctions.

Helpdesk After-Sales

Tel. +31 24 6488834

Helpdesk Aftersales

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We also notice that Novab is not optimally equipped for vehicles with extension beams. To simulate this situation, we recommend the following:
Create a new trailer include the extension beams integrated in the trailer’s fixed floor. Now you have to create a load in Novab with the weight of the extension bars to simulate the extra weight.

   This vehicle is checked and approved by Nooteboom

There is no image associated with the load. As a result, the program cannot graphically display the truck, trailer and load combination. After you have created an image of the load , you can make the background transparent with

You first have to delete the calculation which with are made with these vehicle / load

Novab doesn’t function with Internet Explorer. You have to use Google Chrome or Firefox.

At our head office in Wijchen 3 fully equipped Nooteboom service vans are at the ready to come to your aid. For service support or calamities, 24 hours a day, 7 days a week, throughout Europe. Our network of Nooteboom Service Centres provide quick and efficient help anywhere in Europe.


Nooteboom has a special emergency number 24/7 for emergencies.

Outside office hours and on weekends: 4 – 7:30 a.m.
M +31 653 868599

Within office hours on working days: 07:30 – 16:00
T +31 24 6488834

Use the basic scheme of your trailer as back up. If you want to connect work lights, for instance, you must use the correct scheme.

The type of filter you should use is specified in the manual that is supplied with the vehicle.